DreamCloud gives first responders an extra 5% off its best onsite offer. Its First Responders Discount page says you verify your eligibility and then receive a discount code. The code works once, online at dreamcloud.com, on full-price merchandise only, and it can’t be combined with any other offer. DreamCloud also says purchases made with it aren’t eligible for future price adjustments, which is worth knowing if you’re waiting on a bigger sale.
DreamCloud sells mattresses, furniture including bed frames, and bedding at dreamcloudsleep.com and through certain authorized retailers. A mattress is a purchase you live with for years, so the 365-night trial, the return steps and the warranty are covered below along with the code.
How To Get The DreamCloud First Responder Discount
Open the First Responders Discount page and use its verify button. The button points to an ID.me page, so the check runs through ID.me, and the page doesn’t say which documents ID.me asks for. The page’s eligibility line reads all US first responders and emergency personnel, including law enforcement, EMTs, paramedics and firefighters. Once you’re verified, DreamCloud says you’ll receive the discount code.
The page describes the 5% as being for you and your family. It also says the code is valid for one-time use, so decide on the mattress, the size and any bed frame before you start the verification, and don’t use the code on a test order.
DreamCloud runs the same extra 5% for two other groups. Its military page covers active and reservist military, veterans, retirees, military spouses and registered dependents. Its healthcare professionals page lists doctors, nurses and nurse practitioners, pharmacists and many others, and EMTs and paramedics appear there as well as on the first responder page.
The Fine Print On The 5%
The discount applies to merchandise only, not shipping and handling, taxes or packaging. Shipping to the contiguous United States is free anyway, so the practical effect is that the 5% comes off the products and nothing else on the order.
There’s one wrinkle. The page says the extra 5% comes off DreamCloud’s best onsite offer, and it also says the code is valid on full-price merchandise only. It doesn’t explain how those two fit together, so if the mattress you want is already marked down, email [email protected] and ask whether the code will apply before you pay.
The price adjustment line is the one to plan around. DreamCloud says no price adjustments will be made on previous purchases, and that purchases made with this offer aren’t eligible for future price adjustments. If a better sale starts the week after you order, you can’t claim the difference on a code order. DreamCloud also reserves the right to change or cancel the promotion at any time, so read the page again the day you verify.
Trial, Returns And Warranty
DreamCloud’s trial policy gives a new mattress a 365-night home trial, whether you bought it at dreamcloudsleep.com or from certain DreamCloud-authorized retailers. The trial starts on the delivery date. You can ask to return an unopened mattress right away, but a return request for an opened mattress can’t be made until 30 days after delivery and has to come no later than 365 days after delivery. If a mattress hasn’t been opened within 90 days of delivery, the policy treats it as misused and ineligible for returns and warranty claims, so open the box when it arrives.
To approve a return, DreamCloud needs the mattress in a sanitary condition where it can be donated, with no rips, stains or signs of wear and tear. It works with donation partners who arrive on-site, at a time you schedule, to assess the mattress and take it if it’s eligible, and the policy says their decision on donation eligibility is final. Furniture gets a 60-night trial and bedding gets 30 nights.
To start a return, contact customer service at [email protected], through live chat on the website or by phone, and DreamCloud says it doesn’t charge a fee to process a return request. You then have 30 days to submit everything it asks for, or the request is canceled and you start over. Refunds go back to the original form of payment, in the full dollar amount of the product, not including any fees for shipping, White Glove Service or state-based recycling programs. The returns page also says that if you bought with an offer code, the dollar value of the discount won’t be refunded or credited back to you, even if all products are returned. Products shipped outside the contiguous United States aren’t eligible for return, and you can exchange an eligible product one time only.
The warranty is named the Mattress Forever Warranty. It covers all DreamCloud mattresses sold through dreamcloudsleep.com and authorized resellers, but only for the original purchaser, and it can’t be transferred, so keep your receipt. One covered defect is a visible indentation greater than one and one half inches, and the policy says that doesn’t include sagging from an improper or unsupportive foundation or bed base. It doesn’t cover comfort preference, and removing the mattress cover voids the warranty. Furniture carries a 2-year warranty and bedding a 1-year warranty.
Shipping, Delivery And Payment
DreamCloud’s FAQ says shipping is always free within the contiguous United States, and shoppers in Hawaii or Alaska see an added $350 shipping charge. It doesn’t ship internationally. Once a mattress has shipped, it typically arrives within 2 to 5 business days by a carrier like FedEx.
White Glove Service costs $199 and covers up to two items, with each additional item $49, and the FAQ says it includes like-for-like removal of one old bed frame for each new one delivered, as long as you’ve taken the old frame apart before the provider arrives. DreamCloud accepts American Express, Visa, Mastercard, Discover, Amazon Pay and PayPal, and offers financing through Affirm, but it doesn’t currently accept pre-paid credit cards.
Q&A
Q: Does DreamCloud offer a first responder discount?
A: Yes. Its First Responders Discount page offers an extra 5% off its best onsite offer to US first responders and emergency personnel after you verify your eligibility.
Q: Who qualifies?
A: The page names all US first responders and emergency personnel, including law enforcement, EMTs, paramedics and firefighters. It doesn’t list other roles such as dispatchers, so email [email protected] if yours isn’t named.
Q: How do I verify?
A: The verify button on the page leads to an ID.me page. DreamCloud says you receive a discount code once you’re verified.
Q: Can I use the code more than once?
A: No. The page says the code is valid for one-time use online.
Q: Can I use it in a store?
A: The page says the offer is valid online at dreamcloud.com, and it doesn’t mention stores or retailers.
Q: Can I combine it with another offer?
A: No. The page says it can’t be combined with any other offer, though it also describes the 5% as coming off DreamCloud’s best onsite offer.
Q: What doesn’t the code cover?
A: Shipping and handling, taxes and packaging. It applies to merchandise only, and the page says it’s valid on full-price merchandise only.
Q: If a bigger sale starts after I order, can I get the difference?
A: Not on an order placed with this code. DreamCloud says purchases made with the offer aren’t eligible for future price adjustments.
Q: Do military members and healthcare workers get the same thing?
A: Yes. DreamCloud has separate military and healthcare professional pages, and each offers an extra 5% off its best onsite offer with a verified discount code.
Q: How long is the trial?
A: 365 nights for a mattress, starting on delivery. You can request a return of an opened mattress between 30 and 365 days after delivery.
Q: What does shipping cost?
A: It’s free within the contiguous United States. Hawaii and Alaska carry an added $350 charge, and DreamCloud doesn’t ship internationally.
Q: Can I finance a DreamCloud?
A: Yes, through Affirm.
Q: Is the warranty transferable?
A: No. It’s valid only for the original purchaser and ends if you sell or give the mattress to someone else.
More Information:
If you’re comparing mattress brands, Nectar, Sleep Number and Mattress Firm each have their own page here, and the Home + Garden guides cover more brands.