Vivint’s own site names no first responder discount, and its published military policy says there are no special discounts for military personnel. What does exist is a cash back route through Rakuten, plus one lead worth a phone call: GovX lists a Vivint promotion that includes first responders, and none of the Vivint pages read mention it.
Vivint sells home security and alarm systems. Its home page is titled “Home Security & Alarm Systems,” and GovX’s Vivint listing describes it as smart home security and alarm systems. The offer on that listing mentions professional installation and monitoring service, so the price you’re comparing includes both of those, not just the equipment.
How To Get The Vivint First Responder Discount
There’s no discount to claim on Vivint’s side. ID.me’s page for Vivint says it isn’t aware that Vivint offers First Responders discounts, and the military policy on Vivint’s site says plainly that there are no special discounts for military personnel. The route that does exist is cash back through Rakuten, which carries Vivint with a named offer.
- Create a free Rakuten account if you don’t already have one.
- Open Vivint’s store page on Rakuten and click Shop Now. Rakuten’s terms say you need to click through that link and complete the online purchase on shop.vivint.com.
- Place the order online. Rakuten says orders placed over the phone aren’t eligible for cash back.
- Watch for the cash back to appear in your Rakuten account. Rakuten’s page says it’s added automatically within one week.
Rakuten’s terms for Vivint are short and worth reading before you start. Cash back is only available for new customers, it’s limited to one per member, and using coupon codes that aren’t listed on Rakuten may void it. The rate itself moves, so read it on Rakuten’s Vivint page rather than here.
The GovX Lead, And Why It’s A Question
GovX’s Vivint page shows an offer headed “4 months of free monitoring service + free professional installation*.” Its text says the installation is at no extra cost and your first 4 months of monitoring service are covered when you call the number printed there and use Promo Code GOVX4, saving up to $399. The icons beside the offer name Military, Law Enforcement, First Responder, Medical, Government and Education.
None of the Vivint pages read mention that offer. The asterisk after it means terms are attached, and the listing doesn’t print them. Vivint’s military policy says there are no special discounts for military personnel, which doesn’t line up with a military offer on GovX. So treat the GovX promotion as something to confirm, not as a discount you can count on.
If you decide to call, these are the questions worth asking:
- Is the GOVX4 code current, and does it apply to first responders as well as military?
- Do the free months and the free installation depend on a contract length, a particular equipment package or credit approval?
- What’s the monthly monitoring price once the free months end?
- Can the terms be sent to you in writing before you agree to anything?
One more thing to weigh. Rakuten says phone orders aren’t eligible for cash back, and the GovX offer is a call-in code. Plan on choosing one route, not both.
What Vivint’s Own Pages Show
Vivint’s home page, read in a browser because Vivint’s site challenges automated readers, has one military-related item: a footer link to Military Families. That page says Vivint is proud to protect military families and links to the Vivint Military Policy. The policy covers cancellation, moving and payment deferment for military customers, and it says there’s no active policy for veterans or dependents. It doesn’t mention first responders at all.
Q&A
Q: Does Vivint have a first responder discount?
A: Vivint’s own pages name none, and ID.me says it isn’t aware of one. GovX lists a promotion that includes first responders, which Vivint’s pages don’t confirm.
Q: What is the GovX offer?
A: GovX’s Vivint page lists free professional installation and 4 months of free monitoring service with promo code GOVX4, with savings of up to $399, when you call. Confirm the terms with Vivint before relying on it.
Q: Can I use the GovX code and get Rakuten cash back?
A: Probably not. Rakuten says orders placed over the phone aren’t eligible for cash back, and the GovX offer is claimed by phone. Rakuten also says codes it doesn’t list may void cash back.
Q: Does Vivint give military members a discount?
A: Its military policy says there are no special discounts for military personnel.
Q: Is the Rakuten cash back for existing Vivint customers?
A: No. Rakuten’s page says cash back is only available for new customers.
More Information:
Offers and cash back terms change, so check Rakuten and Vivint before you order. For a home security brand with a named first responder program, see the SimpliSafe first responder discount, or read how ADT compares.